Technical Support Engineer (PT time zone)

О вакансии

Чем предстоит заниматься

• As a Technical Support Engineer at Turnkey, you'll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You'll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey
• You'll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone
• This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It's perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience
• Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations
• Debug integrations across a variety of platforms and languages
• Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
• Support customers in setting up and verifying integrations, including configuration, auth flows, and signing
• Create and maintain example code, troubleshooting guides, and internal playbooks
• Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs
• Partner with Product and Engineering to relay feedback and insights from the field
• Help improve internal tools and processes to scale our technical support function
• ☑️ Наши пожелания к кандидатам
• 2–6 years of experience in a technical support, solutions engineering, or software engineering role
• Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
• Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
• Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
• Clear, empathetic written and verbal communication
• Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching
• Previous experience in the crypto / web3 space
• Experience supporting developer tools, APIs, or SDKs
• Prior experience with customer-facing technical roles in crypto, fintech, or security products
• Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)
• Product-minded: you notice friction and think about how to remove it
• Strong curiosity for how secure infrastructure and crypto key management work

Что нужно для работы

• Инструменты: Grafana / Postman
• Опыт от 2 лет
• Отладка программ
• Мониторинг, логирование и наблюдаемость систем